1. The Short Version
- You own everything you build in CanonBoard. We claim nothing.
- Your projects are private to you and the people you invite. We do not publish them.
- We collect what we need to run the product, and nothing more.
- AI only touches your content when you trigger an AI feature — Conflict Detection, Refine, or Smart Import. They send the relevant content to our AI provider per-request to do the job you asked for.
- We don't sell your data and we don't use data brokers. We do show ads, served by Google AdSense — you can turn advertising cookies off at any time on our Cookie settings page.
- Delete your account, and your data goes with it.
2. What We Collect
- Account information. Email address and a password hash, or an OAuth identifier if you sign in with Google or Apple. A display name if you set one.
- Your content. Everything you create or upload: cards, connections, timelines, world rules, Vault entries, project details, images, documents, and embedded video links. This is your intellectual property — see Section 4 for how we treat it.
- Welcome answers (optional). If you answer the welcome questions at signup — format, project type, role — we use them to tailor your canvas and to understand who uses CanonBoard. Skipping them is always an option and carries no penalty.
- Usage data. Which features you use, session activity, device and browser type, and approximate location derived from IP address. Used in aggregate to improve the product.
- Payment information. Handled entirely by Stripe, our payment processor, for subscriptions and credit packs. We never see or store your full card number.
- Communications. Support emails and any reminder opt-ins you set at session end.
3. How We Use It
- To run the product: hosting, syncing, collaboration, exports.
- To process payments and manage subscriptions.
- To power AI features you invoke — and only those (Section 4).
- To improve CanonBoard, using aggregated and anonymized usage data.
- To communicate with you. Transactional emails always; reminders and product updates only if you opted in. Every non-essential email has an unsubscribe link.
- To keep the platform secure and prevent fraud and abuse.
4. AI and Your Content
Here is exactly when AI touches your content, and what happens when it does:
- Only when you trigger it. Our AI features — Conflict Detection, Refine, and Smart Import — send the relevant content to our AI provider to check continuity, generate questions, and categorize entries. They run only when you invoke them.
- Per-request processing. Content sent to power an AI feature is processed to return your result and is retained by the provider only as long as their standard operational policies require.
- Help Hub content is generated from our own documentation — never from your projects.
5. Collaboration, Sharing, and Public Boards
- Team members you add to a project can see that project's content according to the role you assign them: view, comment, or edit.
- On plans with change history and comments, your edits and annotations are attributed to your name for your teammates.
- Projects are private by default. We don't make a project public unless you publish it. When you do, its Board and canon become visible to anyone on the internet, along with the project's public profile (title, cover, logline/synopsis, genre, and creator name). Make it private again at any time.
- On a public Board, contributions are public. Drafts, comments, follower counts, and the contributor leaderboard are visible to everyone, shown with the contributor's display name and avatar. When you canonize a draft, we keep the contributor's name with it as credit. Individual vote and backing choices are aggregated; we don't publish who cast each vote.
- The Vault is never public. Only canon is ever exposed on a public Board — the Locked Vault follows your access settings and is excluded from public surfaces and from exports unless you explicitly include it.
- Anything else that leaves CanonBoard — a full export, a shared file — leaves because you exported or published it.
6. Who We Share With
We share data only with service providers who help us run CanonBoard, under contracts that limit what they can do with it:
- Cloud hosting and database infrastructure (storing and serving your content).
- Stripe (payment processing for subscriptions and credit packs).
- PayPal (creator payouts — we share the payout amount and the PayPal address you provide to send your earnings).
- Our AI provider (AI features only, as described in Section 4).
- Google and Apple (only if you sign in with OAuth — they confirm your identity to us).
- Privacy-respecting analytics, in aggregate.
We may disclose information if legally required — a valid subpoena or court order. We will never sell your personal data or your content, to anyone, for any purpose.
7. Retention and Deletion
- Your content stays as long as your account does. Version History is part of your content — past states of your world are retained so you can rewind.
- Delete your account, and your content and personal data are deleted from active systems within 30 days, and from backups within 90 days.
- We retain billing and payout records as long as tax and financial regulations require — that's the law, not a choice. Contributions you made to someone else's world while public Boards were open may remain part of that project after you delete your account, shown without your personal account details.
8. Security
Your data is encrypted in transit and at rest. Access to production systems is restricted and logged. No system on the internet is invulnerable, and we won't pretend otherwise — if you believe you've found a security issue, contact contact@canonboard.com and we'll take it seriously.
9. Your Rights
Wherever you are, you can access, export, correct, and delete your data — most of it directly from your account, the rest by emailing contact@canonboard.com. If you're in the EEA, the UK, or California, you have additional statutory rights (access, portability, erasure, objection, non-discrimination). We honor them regardless of where you live, because building them once is easier than gatekeeping by geography.
10. Cookies
We use essential cookies to keep you signed in and the product working, and a minimal analytics cookie to understand aggregate usage. We also serve ads through Google AdSense, which sets advertising cookies unless you turn them off.
Analytics and advertising are both optional and both can be switched off on the Cookie settings page. If your browser sends Global Privacy Control, advertising is off unless you turn it on yourself.
11. Age Requirement
CanonBoard is a professional tool for people 16 and older. It is not directed at children, and we do not knowingly collect data from anyone under 16. If we learn we have, we delete it.
12. Changes to This Policy
If we make material changes, we'll notify you by email and in the product before they take effect.
13. Contact
contact@canonboard.com for privacy questions, data requests, and security reports.